Returns
We are very sorry that you were not happy with a product. Don't worry, our 30 day money back guarantee will make the process easy for you. Please read the details below for instructions and applicability.
Return Policy
Returns and exchanges for items purchased at MiloBebe.com must be initiated within 30 days of purchase. Items must be returned in unused and undamaged condition to be eligible and still have the original tags and packaging. In cases of manufacturing defects, please clearly specify this in the email and provide photos.
To initiate a return or exchange, please email us at info@milobebe.com within 30 days of purchase. In the subject line, please type "Return Request" or "Exchange Request." In the body of the email, please Include you name, order number, reason for returning or exchanging the product.
Refund Policy
Items purchased from MiloBebe.com may be returned for a refund to the original payment form, when the Returns Policy is followed (see above). Please allow 1-2 weeks for the refund to appear on your statement once the item has been sent.
Merchandise sold as “final sale” may not be returned or exchanged at any time.
Exchange Policy
Items purchased from MiloBebe.com may be returned for an exchange when the Returns Policy is followed (see above). Upon receipt and inspection, Milo Bebe will notify you of your exchange and when a new product will be shipped out. Shipping charges will apply for the newly selected product.
Returns Due to Manufacturing Defect
We at Milo Bebe strive to create the highest quality products. At every turn, we do our very best to ensure that our products exceed expectations and we apologize that we may not have met your or our expectations.
All will be forwarded to our product manager for examination and documentation and upon review we will reply with a possible replacement approval.
Promotional Item Policy
If applicable, promotional items received with the purchase of the product being returned for a refund must also be returned in new, unworn/unwashed condition. If not included with your return, we will simply subtract the promo item’s value from your refund. In most cases, promotional items received with the purchase of a product being exchanged can be kept, but we will let you know for sure once you contact us.
International Returns
We cannot offer exchanges on orders shipped internationally. If you need to exchange an item, please return it for a refund and place a new order online for your desired product. We will send an e-store credit upon receipt of the merchandise minus any import tariffs, duties, and taxes. International returns are subject to applicable duty and tax charges in accordance with law. Additionally, we cannot refund the original international shipping charges, duties, taxes, or any other charges incurred.
Returns for items purchased from a retailer other than Bebeaulait.com
If you purchased your items from one of our retailers, please contact the retailer for their return policy. We cannot accept returns for items purchased through a retailer.
